A COUPLE has been left stunned after the “garden arch” they ordered online turned out to be just a flimsy picture of one.
Lucy and William Walker believed they’d snagged the deal of the century when they found a metal garden arch listed for just £11.19 on Chinese retailer Temu.
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The metal arch is clearly visible on the flimsy printed fabric Credit: Kennedy Newsand Media
The couple had been looking forward to decorating their garden with the bargain ‘garden arch’ Credit: Kennedy Newsand Media
William unveiled the lurid green fabric to reveal it was printed with the garden arch he thought he’d ordered Credit: Kennedy Newsand Media
William, who owns a kitchen makeover business, ordered the garden accessory without casting a close eye over the item’s description.
But when the package arrived last month, the pair were left bewildered by its tiny size.
Lucy, 38, recorded her husband’s confusion as he unwrapped the suspiciously small parcel.
The large metal arch was in fact a printed piece of fabric depicting the garden accessory.
Lucy, from Northern Ireland, said: “I think he was kind of embarrassed for himself that he’d been caught out because we would make fun of our mums for getting caught out when they’re ordering something online.
“He was disappointed – he had plans this weekend to get it put up in the garden.
“He’s quite into his gardening and he had a lot of flowers ready to start growing round it.”
“I don’t think he read the description properly. If you’re not used to ordering on one of those sites then you can get caught out pretty easily”, she said.
She wisely added: “if it sounds too good to be true then it probably is”.
William will be back on the hunt for a garden arch this weekend – but Lucy says she will take over the online shopping from now on.
The unboxing video went viral online, racking up 178,000 views, likes and comments.
“Just been pranked by the Temu prank patrol”, one commenter quipped.
Another wrote: “We have all done it.”
A third blasted the couple’s mistake however, saying: “Did he think they were going to post a 6 foot steel arch from china for £11?”
A spokesperson for Temu said: “We understand how frustrating it can be when a purchase doesn’t meet expectations.
“Temu requires sellers to provide detailed descriptions, images and specifications for every listing, and we encourage shoppers to review these carefully before buying. Where a product arrives damaged or not as described, customers can request a full refund within 90 days and our support team is available around the clock to help.”
William, 41, had not read the description carefully enough Credit: Kennedy Newsand Media
Lucy says that from now on she’ll be taking over the online shopping Credit: Kennedy Newsand Media
The unsuspecting pair were hopelessly duped by Temu photos online Credit: Kennedy Newsand Media
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