“I just wasn’t expecting it and it’s been going on so very long,” the homeowner said.
“Obviously, I’ve communicated with the company a lot. I’ve had to do a lot to get me to where I am today.
“I think he was quite surprised at how surprised I looked, and I welcomed him in, made him a cup of coffee with his water that I’ve paid his company for, and we sat down and talked about it and they were very apologetic.”
She added: “It’s a shame that it took 50 to 80 emails.
“But I was fortunate to have that audience and to be able to get my points across and then I emailed him the points raised in the meeting.”
Mrs Stroud said she was told the issue would be resolved in the first week of March.
Thames Water previously predicted it would complete the works in February.
The BBC has contacted the water operator for comment.
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