Crane Garden Buildings is a family-run business and a market leader in high-quality timber garden buildings.
The company was launched in a DIY shop in Narford, near Swaffham, in 1974.
David Crane hand-crafted its first shed out the back of the family’s shop. After it quickly sold, David went on to make more and soon began taking orders for bespoke sheds.
The business takes pride in offering a personalised service that prioritises the customer from the initial design phase all the way through to the final installation – which has earned it an ‘excellent’ rating on Trustpilot.
Fifty years on from its launch, Crane Garden Buildings now has more than 100 employees, 13 show centres across the country and 22 core buildings, plus ranges with the National Trust and John Lewis.
It has built a reputation for excellence that continues to grow – and the quality of its materials, craftsmanship and service are still held in the highest esteem.
In response to increasing customer requests, this year Crane Garden Buildings introduced a paid repair and maintenance service for buildings outside of warranty, providing customers with continued reassurance.
The judges said the business “goes above and beyond to ensure customer satisfaction”, noting the “impressive number of quality assurance processes embedded into the client experience”.
They also praised its “clear career pathways” for staff, and said that it embeds its “values at the core of decision-making processes”.
Crane Garden Buildings’ CEO Russell Atkinson called the win “a team effort”.
“Every part of the business is committed to quality,” he added.
“Customer service is all about providing the best quality – the product, the build, the fitting and everybody who supports the business.”
Customer service manager Deborah Nicholls added: “The whole company works extremely hard on our customer experience, and so this award is for the whole company.”
To find out more about all of the winners, click here.
To find out more about the EDP Business Awards, visit edpbusinessawards.co.uk
The finalists
Charisma Beauty, Skincare & Laser
Charisma Beauty is a Norwich-based beauty salon founded by Charlotte Sims at just 18.
It offers everything from traditional treatments to cutting-edge technology including laser hair removal, skin tightening, advanced facials and body sculpting.
The judges said Charisma has an “impressive story, with a clear customer focus”.
Norfolk Passport
Norfolk Passport is a membership scheme representing a number of leading local hospitality businesses.
Members benefit from exclusive perks and discounts, plus a weekly newsletter of things to do in Norfolk.
The judges praised the company’s “good use of technology to extract customer satisfaction, which was shared daily with the team”.
Pensthorpe
Pensthorpe is a visitor attraction near Fakenham featuring wildlife habitats, nature trails, award-winning gardens and innovative play areas.
Recently, it has expanded its café and launched seasonal events and glamping.
The judges said Pensthorpe has a “very clear customer focus and values”, and showed “great examples of going the extra mile”.
About the sponsor
Greater Anglia is proud to be sponsoring the Customer Excellence Award at the EDP Business Awards.
It is passionate about delivering excellent customer service and ensuring that the railways play their full part in helping the region to be both economically prosperous and a wonderful place to live.
Greater Anglia is therefore committed to consistently raising customer service standards.
As part of a £1.4 billion investment programme, it has a complete fleet of brand-new trains operating on all its services.
This has transformed the travelling environment, providing more comfortable journeys, increasing seating capacity and delivering excellent, industry-leading, punctuality and reliability on a consistent basis.
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