Ms Titley said it was a relief, because it had “been an incredibly stressful time,” but she would have liked an apology.
She said her advice to other companies was to “be sure of what you’re saying”, because the saga had caused the homeowners “untold stress” and “sleepless nights”.
The letter sent to residents, which has been seen by the BBC, went on to say it was priority for the company “to maintain positive relationships with the local community”.
“We will continue to ensure that any future communications on development matters are handled sensitively and clearly,” it added.
The Housing Plus Group, which has already apologised for the tone of the original letter, sent by contractors J Harper and Sons of Leominster, has been approached by the BBC for further comment.
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