A north Wales resident waited over a year for their garden waste to be collected- despite paying extra for the service.
Denbighshire County councillor Terry Mendies confirmed the resident from Llanarmon-yn-Iâl, waited 15 months for what should be a monthly service, which costs from £45 a year.
Residents who pay the fee can have waste including grass cuttings, leaves, bark, flowers and plants collected in their “green bins”. The councillor revealed the waste was now getting collected.
A council spokesperson confirmed that there had been an issue with a resident’s green waste which was “resolved some weeks ago”.
It’s the latest problem to hit the county’s waste and recycling service which has been in crisis since the launch of a new Trolibocs system in June 2024, with reports of missed collections and claims of rubbish piling up on the streets.
A Freedom of Information request, published this week, revealed skyrocketing sickness levels in the department’s workforce since the introduction of the new recycling system.
Councillor Mendies added that he has spoken to colleagues who said there had been missed green bin collections in Prestatyn and Rhyl.
“It’s an ongoing problem. And I don’t seem to get answers from the relevant head of service.
He said the resident who waited 15 months “didn’t get a refund” but he understood that they “won’t have to pay next year”.
He added: “Of course, this is unfair. If you pay for a service, you expect that service to be carried out, but Denbighshire County council seems to think they are exempt.
“The biggest people who are hit or the ones I’m most concerned about are the pensioners, the elderly, the infirm. They can’t put any green waste in the back of the car and take it to the tip. They are paying for the service and just not getting what they are paying for.”
Responding to councillor Mendies’ comments, a council spokesperson said the waste service had not received a query on missed green collections from those ward councillors.
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