You are only allowed to trim branches off that are hanging over the fence. Next time don’t trim any bush or tree on the other person’s property. Yep, you are lucky that you didn’t have to pay but rather the homeowner footed the bill.
I don’t understand why that is your responsibility to say which trees get cut. That’s his responsibility. If you cut trees without anyone’s specific permission, then I agree it’s up to you to reimburse the client. Lesson learned.
Photos and a sign off by the customer. Always. There are shorts of an office environment. Veronica is the main character. After a conversation she immediately sends an e-mail recapping the conversation. It is just too easy to misinterpret instructions.
may i suggest, consider the age of neighbors, they might be in early dementia and don't even know it. also, meds that elderly are prescribed are not always taken properly. Yes the get it in writing thing is real.
Your offer to him was very appropriate, well done. Here are some suggestions:
Make hardcopies of everything and cc an email to your LLC as well as private email. In your particular case, scout the clients neighbors if you have to deal with them and immediately communicate with the client before you start work. When I worked for a general contractor who was up there in age, I was the muscle and he made all the connections happen by sitting in the truck and making phone call after phone call to get everyone on the same page and made sure through email and texts what the intentions were. afaik, even though they're not binding agreements, if it's in text and not just word and a handshake you will have more footing before it goes to court. That saved our company some $$ more often than not. Try to read the potential clients if you can when you get to know them before giving an estimate, especially because there are quite a few people that are ready and capable of taking your ass to court, and that neighbor seemed like a person waiting to sue someone. Avoid those types as clients at all cost if you can; they will take every small mistake you make as opportunity to get their money back and then some.
Again that reimbursement offer was really good, I doubt he will ever drop you as a landscaper. You're doing well, keep up the job
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I’m so sorry man ;/ that really sucks! I’m glad you’re an honest guy and did your part to make it right! ❤
Pt. 1 and 2 are posted now for you to catch the whole story. Hope y’all don’t make the same mistake I did 😅
You have a contract?
That could help in these scenarios. Clearly defined scope for both parties
You are only allowed to trim branches off that are hanging over the fence. Next time don’t trim any bush or tree on the other person’s property. Yep, you are lucky that you didn’t have to pay but rather the homeowner footed the bill.
Record it record it!!
Get his instructions to you in writing and make it his responsibility to get signed permission from neighbors.
Normal Gossip Podcast
I don’t understand why that is your responsibility to say which trees get cut. That’s his responsibility. If you cut trees without anyone’s specific permission, then I agree it’s up to you to reimburse the client. Lesson learned.
Photos and a sign off by the customer. Always. There are shorts of an office environment. Veronica is the main character. After a conversation she immediately sends an e-mail recapping the conversation. It is just too easy to misinterpret instructions.
Never cut trees…… They produce oxygen
More and more, it is evident we must have written/signed/notorized or video'd agreements since folks forget and/or go back on their word.
Wow. In Australia we can trim anything that comes over our side of the fence.
may i suggest, consider the age of neighbors, they might be in early dementia and don't even know it. also, meds that elderly are prescribed are not always taken properly. Yes the get it in writing thing is real.
So not right.
Her trees were a hazard to his property and she should have either felled them herself, or had someone remove the dangerous branches
Record these conversations and try to have something in writing
Your offer to him was very appropriate, well done. Here are some suggestions:
Make hardcopies of everything and cc an email to your LLC as well as private email.
In your particular case, scout the clients neighbors if you have to deal with them and immediately communicate with the client before you start work. When I worked for a general contractor who was up there in age, I was the muscle and he made all the connections happen by sitting in the truck and making phone call after phone call to get everyone on the same page and made sure through email and texts what the intentions were. afaik, even though they're not binding agreements, if it's in text and not just word and a handshake you will have more footing before it goes to court. That saved our company some $$ more often than not.
Try to read the potential clients if you can when you get to know them before giving an estimate, especially because there are quite a few people that are ready and capable of taking your ass to court, and that neighbor seemed like a person waiting to sue someone. Avoid those types as clients at all cost if you can; they will take every small mistake you make as opportunity to get their money back and then some.
Again that reimbursement offer was really good, I doubt he will ever drop you as a landscaper. You're doing well, keep up the job